Last updated: 27 September 2026
ReferenceVerify is operated by Medikalai Yazılım Anonim Şirketi ("we", "us", "our"). This Refund Policy explains when you may cancel, withdraw from, or receive a refund for a purchase of our subscription service, and how to request one. It applies to both consumers and business customers.
Scope.For customers outside Türkiye, payments and refunds are processed by our authorised reseller and Merchant of Record, Paddle (Paddle.com Market Limited). Refunds for these purchases are handled in line with this policy and with Paddle's Refund Policy, available at paddle.com/legal/refund-policy. For customers in Türkiye, payments are processed by iyzico and Medikalai Yazılım Anonim Şirketi is the seller; those purchases are also governed by our Turkish distance-sales terms and applicable Turkish consumer law.
Nothing in this policy limits or removes any mandatory rights you have under the consumer-protection laws of your country. Where your local law or this policy gives you stronger rights, the higher level of protection always applies.
1. General
ReferenceVerify is a digital subscription service that is made available to you immediately after purchase. Purchases are non-refundable once access has begun, except for the technical defects described in Section 5 or where a refund is required by mandatory law.
2. Statutory Withdrawal and Cancellation Rights
Some countries give consumers a statutory right to withdraw from a purchase within a set period (for example, 14 days in the European Union, EEA, Switzerland and the United Kingdom). For digital services supplied immediately, this right ends once performance begins with the consumer's express consent.
ReferenceVerify is supplied immediately. At checkout you expressly request immediate access and acknowledge that you lose your statutory right of withdrawal once access begins. After access has begun, the withdrawal right therefore no longer applies. Purchases made in Türkiye are governed by our Turkish distance-sales terms, under which no right of withdrawal applies to services performed instantly in electronic form.
3. Subscriptions and Renewals
You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, so you keep access until then and are not charged again afterwards. Cancelling stops future renewals; it does not refund a payment already made. The Thesis pack is not a subscription: it is not renewed and ends automatically after 7 days.
4. No Refunds After Use
We do not refund payments for a change of mind, for partial use of a billing period or package, or for unused allowance once access has begun.
5. Technical Issues and Defects
If you experience a persistent technical problem or a material defect that prevents you from using the service as described, please contact us first at support@medikal.ai so that we can try to resolve it. If the issue cannot be resolved, a refund will be issued in accordance with applicable consumer-protection law.
6. How to Request a Refund
- International purchases (processed by Paddle):use the "View receipt" or "Manage subscription" link in your purchase confirmation email, or visit paddle.netand choose "Request a refund".
- Purchases in Türkiye (processed by iyzico): contact us at support@medikal.ai.
Where eligible, approved refunds are returned to the original payment method where possible, normally within 14 days of approval.
7. Fraud and Abuse
Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behavior.
8. Contact
For product or technical support and any general question, contact us at support@medikal.ai.
To request a refund or for billing and payment queries on international purchases, please use Paddle's buyer support at paddle.net, since Paddle processes these payments as Merchant of Record. Refund requests for purchases made in Türkiye should be sent to support@medikal.ai.